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Advanced Computer Technology has been an AVG partner since 2003. We believe that AVG is the best antivirus application on the market.
AVG Antivirus causes less interference with operating system components and other software, it also uses less memory and provides greater protection than any other fully integrated antivirus suite.

AVGBox

Purchasing AVG

Advanced Computer Technology can process orders of 5 network licenses or greater for your network. Please feel free to contact us by phone or via our Order Inquiry Form for pricing and additional information.

Support for AVG

Limited installation support is always included in our quoted AVG network purchases.
We also provide paid on-site or remote technical support for all AVG issues to business users.

Latest Notices

Download the latest AVG install files.

Download the latest AVG Utilities

Technical Support

Below are common issues that have been found with AVG along with suggested solutions.

1. ISSUE: Resident Shield and/or Web Shield is not active

After installation or update of AVG, the Resident Shield and/or Web Shield may, under specific circumstances, report to be inactive or not fully functional. This situation is usually caused by incorrect access rights to AVG program folder. To resolve the issue, please proceed as follows:

1. Download the Reset Access utility from our website. It is recommended to save the file to your Desktop:
Reset Access version 8 | Reset Access version 9 | Reset Access version 2012
2. Once the file is downloaded, please run it. Detailed information on how to use the utility will be displayed on your screen once you run the file.
3. After using the utility according to the instructions restart your computer.

After the restart, the situation will be resolved. Should you encounter any further issues, contact AVG technical support.

2. ISSUE: Inactive components and/or blocked Internet connection after update to AVG 8.0.196

RESOLUTION: Download Build #199 or higher. To do this, launch AVG Update from the AVG program and select "program update" from the list of updates available. This will initiate an update to the latest build, which fixes both the inactive components and blocked internet connection issues. If there is a problem with updating from within the AVG program, the update can also be downloaded directly from http://www.avg.com/download-update; if this route is taken, a repair installation should be performed. If you are experiencing a blocked Internet connection, you may also need to follow the steps outlined in FAQ #1561, http://www.avg.com/faq.num-1561#faq_1561, to access the download URL.

3. ISSUE: BSOD under Windows Vista after update to AVG 8.0.196 or crash and subsequent inactivation of AVG Firewall

RESOLUTION: Updating to Build #199 or higher resolves these issues. Launch AVG Update from the AVG program and select "program update" from the list of updates available. If there is a problem with updating from within the AVG program, the update can also be downloaded directly from http://www.avg.com/download-update; if this route is taken, a repair installation should be performed. You can find additional information about this issue in FAQ #1564, http://www.avg.com/faq.num-1564#faq_1564.

4. ISSUE: Error message - Invalid update control CTF file when trying to update AVG

RESOLUTION: Download Build #199 or higher from http://www.avg.com/download-update and perform a repair installation. You can find additional information about this issue in FAQ #1565, http://www.avg.com/faq.num-1565#faq_1565.

 

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