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Terms & Conditions

On-site Service

What are ACT’s standard business hours?
Standard business hours for on-site service are Monday through Friday 8:30 am to 5:30 pm. Additional overtime rates may apply for service requested outside of standard hours.

What are ACT’s overtime rates?
Service work requested by the customer outside of our standard business hours is subject to an overtime rate of 1.5 times our standard billing rate for service Monday through Saturday. Requested service on Sunday or holidays’ is subject to an overtime rate of 2 times our standard billing rate.

What is the warranty on service?
We warrant our services for 30 days following the date the on-site service was performed. If you are not satisfied with the service you received, call our office at (512) 450-1411 for resolution. We will only warrant our services if our recommendations were approved and implemented during the service call. We do not warrant against virus, spyware, malware reinfections following removal service work. If there is a problem with the service we provided, notify us within the warranty period and we will work with you to remedy the problem at no additional cost.

What is the warranty on hardware purchased during service?
All hardware used in the service and repair process is warranted directly by the hardware manufacturer with limited product warranties determined by each manufacturer. Hardware warranties typically begin with the date of manufacture and not the date of purchase. During the 30 day service warranty, ACT will assist the customer in with the RMA replacement process of defective hardware. All hardware replaced under manufacturer’s warranty will become property of ACT and returned to the manufacturer under their stated RMA requirements. Please contact ACT if clarification is needed with individual manufacturer warranties.

What is the warranty on software purchased during service?
All software purchased with the computer or file server service is subject to licensing agreements and you agree to be bound to the software license terms of the software manufacturer. All software is obtained through standard recognized distribution channels in order to assure the customer (end user) receives genuine non-pirated licensing. ACT does not warrant functionality of software, that it will meet all of your requirements or that the software will operate without errors or interruption. The customer assumes responsibility for final software selection to achieve its purposed use. All media disks, licenses and documentation associated with purchased software are delivered to the customer. It is the customer’s responsibility to inventory the delivered software and store in a secure location for future use. It is the customer’s responsibility to report any missing software documentation within 30 days of delivery.

What are the limitations on service?
ACT will attempt to diagnose, propose solution options, and solve problems as requested by the customer. In certain cases, it may not be possible to resolve all problems or issues due to circumstances beyond our control.

ACT reserves the right to refrain from providing any or all requested service wholly or in part based upon the requested service, unusual or extensive requirements, or for other technical reasons as determined by ACT.

ACT reserves the right to limit the total liability for damages related to our on-site service to the total amount paid for such services and you release ACT from liability for any indirect, incidental, or consequential damages. ACT is not liable for loss, alteration, or corruption of any data or for the customers’ inability to use any software or equipment.

ACT reserves the right to discontinue or not to render services if our ability to perform said work is impaired by the customer or any third party, creating circumstances beyond our control.

ACT reserves the right to cancel the 30 day service warranty on work completed if our work was altered or changed by the customer or any third party. Additionally, we reserve the right not to provide support for hardware altered or damaged by the customer or any third party.

What is the Customers’ responsibility?
 It is the customers’ responsibility to back up and maintain back up’s of all data, software and programs prior to any service on computers or file servers. ACT will not be liable for data loss, recovery of lost data or recovery of software arising from hardware failure, service or support to any equipment.

ACT must have access to the equipment, software, and necessary passwords and security access to perform the requested service. If the required access is not permitted, we may cancel the service call and access a cancellation service charge.

It is the customers’ responsibility to maintain their account with ACT in good standing by promptly paying invoices for services performed. ACT reserves the right to limit or deny any service request from customers’ with delinquent accounts.

ADVANCED COMPUTER TECHNOLOGY’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND SOFTWARE IS LIMITED TO REPAIR AND REPLACEMENT AS STATED IN THIS WARRANTY POLICY. ALL EXPRESS AND IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR THE SPECIFIED PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE PRODUCT LIMITED WARRANTY PERIOD INDICATED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD EXPIRES. WE WILL NOT ACCEPT LIABILITY BEYOND THE REMEDIES STATED IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. WE WILL NOT ACCEPT LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE OR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES. WE WILL NOT ACCEPT REPAIR DIAGNOSIS NOR WILL WE COMPENSATE THE END USER FOR THIRD PARTY SERVICE LABOR AND OR MATERIALS USED IN THE REPAIR OF AN ACT LABELED PRODUCT WITHOUT OUR EXPRESS WRITTEN CONSENT IN ADVANCE OF THE REPAIRS. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT PAID FOR THE INDIVIDUAL PRODUCT SUBJECT TO A CLAIM UNDER ANY CIRCUMSTANCES.

 

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